Privacy Policy

1. Introduction

This Privacy Policy describes how futurebridge AG ("we," "our," or "us") collects, uses, and protects your personal information when you visit our website at futurebridge.world or use our services. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

futurebridge AG is the data controller responsible for your personal data. Our registered office is located at Hauptstraße 43, 45719 Essen, North Rhine-Westphalia, Germany (Registration Number: HRB741258).

2. Data We Collect

We collect and process various types of personal data when you interact with our website and services. The data we collect includes information you provide directly to us and information automatically collected through your use of our services.

Information You Provide to Us:

• Contact information (name, email address, phone number)
• Company information (business name, industry, business type)
• Communication preferences and marketing consent
• Messages and enquiries sent through our contact forms
• Any other information you choose to provide when communicating with us

Information Automatically Collected:

• IP address and general location information
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referral sources and search terms used to find our website
• Device information and screen resolution
• Cookies and similar tracking technologies (see our Cookie Policy for details)

3. How We Use Your Information

We use your personal data for various purposes based on legal grounds established under GDPR. How we use your information depends on how you interact with our services and the preferences you have expressed.

Primary Uses:

• Responding to your enquiries and providing customer support
• Delivering our forecasting guides and related services
• Processing and fulfilling service requests
• Communicating about your account or transactions
• Improving our website functionality and user experience
• Ensuring website security and preventing fraud
• Complying with legal obligations and regulatory requirements

Marketing and Communications:

With your explicit consent, we may use your contact information to send you marketing communications about our services, industry insights, and relevant updates. You can withdraw your consent at any time by contacting us or using the unsubscribe links in our communications.

4. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, their purposes, and how to manage them, please refer to our comprehensive Cookie Policy.

5. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for specific processing activities
• Contract: When processing is necessary for performing a contract with you
• Legal Obligation: When we must process data to comply with legal requirements
• Legitimate Interest: When processing serves our legitimate business interests while respecting your rights

6. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• With service providers who assist in operating our website and delivering services
• When required by law, legal process, or government authorities
• To protect our rights, property, or safety, or that of our users
• In connection with a business transfer, merger, or acquisition
• With analytics providers (such as Google Analytics) to improve our services

All third-party service providers are required to maintain appropriate security measures and use your data only for specified purposes.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our data retention periods are based on business needs and legal requirements.

• Contact enquiries: Retained for 3 years after last communication
• Customer data: Retained for the duration of the business relationship plus 7 years for tax purposes
• Website analytics data: Retained for 26 months (Google Analytics default)
• Marketing communications: Until consent is withdrawn

8. Your Rights

Under GDPR, you have several rights regarding your personal data. These rights include the ability to access, correct, delete, or restrict the processing of your personal information.

• Right of Access: Request copies of your personal data
• Right of Rectification: Request correction of inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data
• Right of Restriction: Request limitation of processing under certain circumstances
• Right of Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing at any time

To exercise these rights, please contact us using the information provided below. We will respond to your request within one month.

9. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection and security
• Incident response procedures

10. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard contractual clauses approved by the European Commission
• Binding corporate rules or certification schemes

11. Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need to contact us regarding data protection matters, please reach out to us using the following contact information:

14. Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the relevant data protection supervisory authority. In Germany, this is your local data protection authority or the Federal Commissioner for Data Protection and Freedom of Information (BfDI).